Organica Laboratories Terms of Service

Hours of Operation

* Organica Laboratories corporate office is open Monday – Friday 9a.m. – 5p.m. (UTC+07:00)
* Organica Laboratories shipping department is open Monday – Friday 9a.m. – 5p.m. (UTC+07:00)
* We close for all government observed holidays

Billing Address  

Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Overnight Shipments

* All overnight orders that are placed before 12 noon (UTC+07:00) Monday – Friday on a non government observed holiday will ship that day.
* All overnight orders that are placed after 12 noon (UTC+07:00) Monday – Friday on a non government observed holiday will ship the following business day.
* Overnight orders placed after 12 noon (UTC+07:00) on Friday will not ship until the following Monday.
* Overnight orders placed after 12 noon (UTC+07:00) on a government observed holiday will not ship until the following business day.
* Overnight fees do not include Saturday Delivery. Orders for products placed for Friday overnight will not arrive until Monday morning.
* We cannot ship overnight to any International address.

Undeliverable Packages

* Packages that are returned to us as undeliverable are issued a full refund. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
* We cannot ship to any PO Box address.

Cancellations

* Cancellations must be made within 24 hours of placing the order or before the order ships.
* If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
* All refunds will be processed within 7 days.
* If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
* Organica Laboratories reserves the right to cancel any order at any time if company sees fit.

Returns

* At any time after the completion of a full recommended program of supplements, if the customer is not completely satisfied they may return the empty bottles for a full refund. The only thing that we ask is that you give our products a fair and complete test. For this reason, refunds will not be accepted until the program has been completed.
* 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
* Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.
* Once a return is received the refund process will take no more than 30 days. All refunds will be mailed in check form to the billing name and address. Iinternational orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
* You have 180 days from the date of the original purchase to return the product to receive your refund. Any return received after the 180 days time limit will not be processed.
* Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
* Shipping of the product from Organica Laboratories to your door will not be refunded. Shipping of the product to the Organica Laboratories Refund Department will not be compensated.
* To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
* A full recommended program of supplements is 1 month of any product, Within 1 month of taking the product a customer will know if the product is going to work for them or not. So a full recommended program of supplements is 1 month for every product. This does not extend their guarantee to 4 months, 1 month to try the full recommended program of supplements plus another 3 months for the guarantee. Every order that was placed under the One Year guarantee policy has exactly One Year from the date the order was purchased, not received, to return the product for a full refund.
* Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

International Shipments

* Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
* We cannot ship to APO/FPO addresses.
* International customers are responsible for all additional fees acquired through customs.
* International orders cannot ship overnight.

Personal Checks

* All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.
* All returned check will be charged additional return check fee.
* Counter checks will not be accepted.

Customer Service: If you have questions or comments regarding Organica Laboratories or on of it's products, please email us for a speedy answer.

Email us with questions to our Online Contact Form